0 Upstream channels. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Virgins customer support has been awful too. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. 1. Hoping someone can help. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. I have checked the system today and no issues are showing. 2. 0 Downstream channels. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi yesterday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Connection loss and hight latency in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. Please monitor the connection after this time and report back if any issues, we'll be happy to help. 80% avg. My latency is very high and - 5173339. I was wondering if the Hub 3. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Step: 03: Let The Virgin Test Speed Results Load And See The Results. . Scotland 53. Open a web browser and go to 192. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. However, speed, ping and packet loss are all over the place this evening. Packet loss issues that have been lasting for months. 3 5120 64 qam 3 2 23600000 35. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. 50% off £30. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. For some reason I am experience major latency/ping issues. I know the sky was in a different socket (e. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. on 29-09-2022 09:45. Tuning in. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. Having super high latency. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. on 21-11-2022 16:36. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. 0. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. 1 (192. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Entertain me; Broadband Deals. Tags: DOCSIS 3. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. BQMs (Past Week) :on 10-11-2022 14:16. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. Starting from £185 pm. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. 150 or just allocate as they are currently. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. CB22. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. vpn latency when working from home. 5 5120 64 qam 5 3 30100000 35. Today we wanted to share a quick update. Browse. This is my BQM. 8. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. 1. The wired speed tests that virgin technicians do themselves m. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Upload speed and latency isn’t. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. Over the last 3 weeks I have expe. 2 wired + 2 wifi. on 27-02-2023 11:42. I can see on the forum that this is down to too many people using VM in the area. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. I took my computer to my mothers house and did the tests there. Yeah I recently found that out about docsis. . A modem reboot fixed this. 07-12-2022 17:36 - edited 07-12-2022 17:37. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. Click on the “> Check router status” button. Click on the “Networking” tab. If anything, it’s more likely to. I have virgin media hub 3 speed 200. (step-by-step information on troubleshooting the most common. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 0%. Troubleshooting dropped network traffic. Any help would be much appreciated. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Make sure your connection to your router is at least as fast as your Internet connection itself. Only - 4607711 - 29Since 22nd of August at 2-3PM I had a lot of packet loss and sometimes even high latency. Optimise your display with auto low latency mode: Check your settings. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. Tap the results to find out more about the issues, and when we expect them to be fixed. Here we will see the SSID / password settings for the WiFi bands. 4. Networking and WiFi. If any additional information is need I'll happily provide it. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. Hub 3. Sometimes bandwidth gets. Hub 3 are DOCSIS 3. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Kind regards, Ilyas. 1. Need to contact Virgin Media Customer Services?. virginmedia. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. packet loss. 1. Ookla measured the average latency on Starlink in the UK at 37ms. In response to Sabrina_B. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Yes, similar BQM for me and the main Belfast switch,. The router will go through the booting up. Fewer delays mean that the connection is experiencing lower latency. I use a skill and it activates 2-3 seconds after I press it. Then £39. If you’re still experiencing slow speeds with your Virgin Media Business. Periodically I have some kind of high ping problem:ping 8. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. No longer an issue. As broadband goes, a leased line is a very costly option. My goal is to reduce latency and jitter such that the delay and buffering on a real. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. As you can imagine, high latency is a serious problem, but also having inconsistent latency, or jitter, can be just as frustrating. Mobile Your Account. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. . But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. Sometimes bandwidth gets confused with. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. Go to your Virgin Mobile app . 00. Please see link below for a 24 hour snap shop. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Browse Virgin Media Virgin Media Community. hoping for some advice regarding my latency/ping issues when gaming. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. Area ref: 31. . No outages, levels are in spec etc. We would like to show you a description here but the site won’t allow us. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Day by day my latency gets worse and worse. Virgin have botched the software update and have made the routers near unusable. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. Last week it emerged that cable broadband ISP Virgin Media UK had begun deploying a new firmware update v9. F010337396 is the fault number for your records. Allocate your device (s) static IPs in your router settings > devices, I'd start at . 2 39400000 35 5120 KSym/sec 64QAM 4. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. and tells you of more local issues. Hi all. Got a response from virgin media about a complaint I made. Sorry to hear of any broadband issues. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Regular readers will recall that we first spotted a smaller batch. There's a big thread on the 'Talk to Virgin Media' forum on. The CPU (processor) inside the modem component of. network. . I am having high/ variation latency and pack burst while playing MW2 in Gaming Support yesterday; Need a Definitive answer to my network issues in Networking and WiFi yesterday; Power levels and internet issues in QuickStart, set up and connections Thursday; Periodic dropouts with huge packet loss and latency in Gaming Support Thursday Hi everyone, I have a bit of an unusual issue. which increase the cost of broadband contracts by the. just general stuff. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Bad Latency Issues (With BQMs) Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. . Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Click on the “Upstream” tab, copy the text and paste into your reply. If the router is too far away and there are no cables at your place of residence, a. No-cost engineer visits. 4-6. HWLewis1080. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. 25-11-2022 12:58 - edited 25-11-2022 13:05. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. Virgin Media Ireland provides answers to all your slow speeds questions here. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. The wider internet can also suffer traffic problems which can increase latency. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. 1 (192. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Had an ongoing issue in our area for a while, high latency making working from home impossible. Well, we don’t think that’s right. If it is still poor, change primary DNS to 8. Right now the following benefits of FTTP over Virgin Media/HFC. If needed you can book a technician, order a replacement WiFi Hub, or. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. Speed Test: The speeds are fine but upload latency is really high from previous tests. Black Friday sale ends on 27th November. Please let me know how you get on and if any of these steps have helped. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. cpl and hit Enter. Another suggestion is to turn your hub into modem mode and use a separate router. Hi everyone, I have a bit of an unusual issue. internet issues in B11 3AY. I have rebooted all devices (VM Hub, my own router. 40 and choose up to . That BQM is very clear, your broadband feed is restricted at busy times. Re: Latency spikes. However, by design, it is more insulated against physical downtime and failures. I've done a full reboot of the router and my Decos. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. 168. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. 1 , Virgin Media , Wireless. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. 254. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. 59pm Tue 28 Nov. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. - 5200584. Regardless of which router you use, there should be a power button on the rear. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. Latency Spikes & Packet Loss. 50p/m for 132Mbps speeds, £32. BQM graphs of the last 3 days. Options. Search Search. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. I've gone through the usual resetting the hub 5, no faults in my area etc. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. Packet loss is where some bits of information are lost. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. 3 5120 64 qam 2 5 49600051 41. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 5. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 0. 1. My latency in game varies from around 200 up to 800, and. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. BQM: Downstream bonded cha. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 5 5120 64 qam 4 4 43100000 38. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. Clearly shows lag spikes occurring. VM cable was only laid in my area last spring and made available for installation last summer. 168. 8. within Virgin's). This can see latency times become very slow (double or more vs the usual baseline). My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. Joining in. Landline via Sipgate. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. The problem is now so bad that every few minutes, a ping to 8. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. . 4gz frequency. 5 weeks. Cable Modem StatusItem Status Comments. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. Re: High latency. Many people reporting issues in this area (service checker says no problems 🙄 ). To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. I was previously on M200 but have upgraded to M500. I've tried resetting the router and it hasn't changed anything. QuickStart, set up and connections. Also some packet loss. 30pm to be told we have an 'outage' in our area, which is causing performance problems. Re: High Latency for over 12-18 months. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. 168. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. 17-07-2023 There are a few common causes of high broadband latency. 50p/m for 264Mbps speeds, £36. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. Extremely Bad Ping and Latency. Bandwidth is the amount of data you can send and receive in one second. Best Ultrafast Broadband. 2 Mbps). The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. 62. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. While basic speeds of 3-5 Mbps. The problem (likely to be a network routing issue). I even opened up a complaint. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Virgin Media issues statement on latency issues - UPDATED. I have tried various DNS all with. I upgraded to a 500 mb/s contract and got a hub - 5262735. We’re also working with major UK businesses and as part of cross-industry innovation projects, to test the potential capabilities of our 5G spectrum and new. These are some of the logs. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. Leave it off for about 10 seconds. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. 1 DS is too low at -7 so that needs fixed. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. No one called me back and said I had to wait 1. Open an internet browser and type in the Virgin Media IP address: 192. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. 65. 8. Hi @buchosmambo 👋. But you have mentioned that we keep. net. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. . Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). If it is virgin then it happens to a lot of people including myself. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. I have issue with my wifi in general since the start of my contract. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. Previously with NTL, Virgin Net, Cabletel, Cable Online. Black Friday sale ends on 27th November. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. just general stuff. The connection is terrible, I sound like a robot, the call drops etc. There are a few latency spikes however this can be normal. Usually a rock solid service. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Broadband Quality Monitor. 99 a month. Channel Frequency (Hz) Power (dBmV) SNR (dB). While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device.